Last updated · 2026-06-10

Refunds & support

We want you to be happy with Karigar. If something went wrong with a payment or a render, email us and a person will help. Refunds are reviewed and processed manually — there is no automatic money-back — so please write to us and we'll sort it out fairly.

You're never charged for a failed render

This isn't a refund — it's how the product works. If a generation fails or produces no usable image, the credit is returned to your account automatically, usually within a minute. You only ever spend a credit on a render that actually completes. Free retries within a generation are unlimited — try a different look or a clearer photo at no cost.

Requesting a money refund

Refunds of money you paid are not automatic and are not issued on demand — each request is reviewed by our team. To request one, email us as above. We generally approve refunds of unused credits when you write to us within a reasonable time of purchase (typically 7 days), and we'll always look at genuine billing problems regardless of timing.

• Approved refunds go back to your original payment method
• Processing usually takes a few business days once approved
• We refund the unused portion; credits already spent are not refundable

If a payment didn't credit your account

Rare, but it happens — if you paid and credits didn't appear, email us with the payment ID. We'll either credit your account manually or refund the payment.

When a refund won't apply

• Credits already used to generate a completed image
• Subjective dissatisfaction with an image that rendered as intended (AI output naturally varies — free retries are there for this)
• Accounts suspended for breaching our Terms of use
• Requests we reasonably believe are abusive or fraudulent

Credits never expire, so unused credits simply stay in your account until you use them.

Any question about a charge or a refund — email support@karigar.studio. We're a small team and read every message.